Telephone Scam Alert

Event Characteristics

Cardholders may receive computer-generated calls claiming to be from their financial institution. The calls claim their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the customer to key their card account number, card expiration date, and PIN.

Customer Guidance

• Never provide any information from a recorded message.

• Make sure you (the customer) initiate the contact, and the institution verifies your identity with questions only you would know.

• To verify whether a call is legitimate or not, call your bank or visit its website, using phone numbers or internet addresses from your bank statement or account documentation. Do not call back a number provided over the phone or click a link in an email.

•  Most communications will include something that will concern or excite a victim.

•  If you have been a victim of a scam, file a complaint at local law enforcement.

• Notify your financial institution immediately.

Equal Housing Lender | Member FDIC